October traditionally marks the beginning of fall and here at INDUSTRONIC. The busy season of the end of year rally starts. Many customers and partners are visiting and in addition to that our annual service training took place in Wertheim. During two days of training the service staff from our regional sales and customer service offices was informed about the latest technical topics and got an outlook on new products. These training days are a great opportunity for the service people from different parts of Germany to exchange their experiences and to learn from each other.
In the late afternoon, the group visited the Wertheim fair “Michaelismesse”. Together with several colleagues of the INDUSTRONIC headquarters they celebrated with beer and Bavarian food.
October is also running time! INDUSTRONIC employees ran for our charity event at Christmas time! Most importantly everyone had a good time and clocked lots of kilometers for charity.
Find out about the distance our colleagues ran and which charitable organization was selected – in December….
Today´s topic of INDUSTRONIC functions is Call Request Control. This function is often used at gateways and entrance areas. There, visitors must make a call request to the central control room via a gate intercom station.
Control Rooms – Flexible and Always Available
This call request reaches several control room intercom stations simultaneously. Depending on the situation, operators in the control room can flexibly decide at which intercom station they want to accept the call request and conduct the conversation. At the same time, the other stations are free and can accept further calls.
Communication is controlled by the Control Room
After the call has been accepted by the control room, a voice connection is established and controlled by the control room. During the course of the conversation the person at the entrance does not have to press any key again.
The following illustration shows the communication procedure in general.
Gate Intercom Stations with only 1 Key
Each intercom station which is used at an entrance area requires only 1 key for the call request. After the call has been accepted, no further keypress is necessary.
Conversation in Duplex Mode
Once an operator accepts the call, the conversation can be held in full-duplex mode if the intercom station in the control room is equipped with a handset which is used for the conversation.
Download a more detailed version here.
Keeping an overview on all the plant buildings and areas is important for the staff in the control room. The new IP PC intercom stations of the NCP series offer you exactly that. You can take full advantage of the INTRON-D plus functions for Intercom, PA and PA/GA on one large touchscreen.
The NCP series is especially designed for the use in modern control rooms. This includes:
- Industrial communication
- Propagating voice announcements
- Triggering of alarms
- Activation of control lines and/or control signals
The graphical user interface is separated into several layers and areas where different buttons and status indicators are arranged.
For a more detailed view, please click on the image on the right side.
The IP PC intercom station of the NCP series can be operated either via mouse or via touchscreen.
Intuitive User Interface
You can easily configure and modify the user interface with our configuration tool Config Manager. All in all, a total of 2000 buttons can be programmed. Each of these can be labeled with project- or function-specific texts or icons. In some cases, they change color when actuated.
One special feature are the new status indicators on the upper left corner of the button. Faults are indicated directly on the button with different colors.
The NCP is usually supplied as a software and can be installed on a PC. However, we recommend to order our pre-configured packages. The desktop version NCP 001 D consists of one PC with pre-installed software, one 19” touchscreen monitor, one desktop microphone and two desktop loudspeakers. This equipment has been tested by our engineers and guarantees compatibility and reliable operation. Of course, the intercom station is permanently monitored.
Desktop and Rack Versions available
In addition to the desktop version there is also a rack version available. The type NCP 001 R is especially designed for use as a service station installed inside a cabinet. Here, the operation is made via an industrial-suited resistive 15″ TFT touchscreen monitor. That means, operation with gloves is possible. A goose-neck microphone and a loudspeaker are built-in into the panel.
If you are interested in receiving an offer or if you have any questions, please do not hesitate to contact us.
For our last charity campaign we supported the local Elementary School in Wertheim-Bestenheid by donating money for the renovation of its schoolyard.
Now, with the help of further sponsors and volunteers, the schoolyard has been renovated and turned into a great playground. The pupils now can a play on the monkey bars, climb, balance and swing!
The new schoolyard is much more suitable for children and promises to be a lot of fun!
We are proud and happy to have been able to support the pupils and our local elementary school.
Within the scope of harmonizing the laws of the Member States of the European Union the ATEX Directive has been amended.
From April 20th 2016 the new Directive 2014/34/EU is applicable. It replaces the former directive 94/9/EC and covers equipment and protective systems intended for use in potentially explosive atmospheres.
Just like the former version, the Directive 2014/34/EU defines all the essential health and safety requirements and conformity assessment procedures, to be applied before products are placed on the EU market.
There have been a few changes which are relevant for manufacturers:
- the EC declaration of conformity becomes an EU declaration of conformity
- the EC type examination certificate becomes an EU type examination certificate
- importers are required to put their names and addresses on the products
- manufacturer’s responsibilities, with regard to placing the products on the market, are more precisely defined and reinforced
These things do not change:
- the scope of the directive and its essential health and safety requirements
- the CE marking (it concerns the European Conformity)
- the conformity assessment procedures
- the classification of groups and categories of equipment and the “ATEX” marking
For more information please visit the homepage of the European Union.
Every year a regional innovator competition takes place which is sponsored by regional companies which form the “creative heads foundation”. Students from surrounding schools are encouraged to participate.
The goal of the competition is to awaken the inventive talent of kids for technical problems and to unlock undiscovered skills and potential. Students get to work together with experts from the various companies and create a functioning model of their own idea.
INDUSTRONIC’s students won first prize in the category “Protection of Resources”. They invented an Energy Saving Control System. This system detects if a (storage) battery is fully charged and cuts off the energy supply. The electronic circuit is designed so that the operational amplifier switches off when the battery of the electrical consumer is fully charged.
The brothers Antonin and Axel Hepp came to work with our technical experts on 5 occasions in order to complete their model. They soldered circuit boards and screwed in the power supply unit. Once completed they had a perfectly functioning Energy Saving Control System.
Congratulations on wining first prize! We are very proud of our two students!
Our colleagues Frank Röder and Steffen Sebold were in Singapore for one week to train partners of the recently inaugurated Singapore Subsidiary. As reported in a previous post, the overwhelming success of our enterprises in South-East Asia resulted in a conversion of the Singapore Representative Office into the INDUSTRONIC® Singapore Pte. Ltd. at the beginning of 2016.
Mr. Bobby Tay, Director of our Asian subsidiary, welcomed our German trainer team for an INTRON-D plus Advanced specialty training. Partners from Thailand, Indonesia, Malaysia and Australia were present. An expanded demo system was in place to convey new concepts, developments and programming knowledge for our INTRON-D plus system. The hands-on training familiarized our partners with the following new products:
– New main processor unit 1 DXC 04 with updated web interface
– New IP desktop intercom station 12 NIB 001
– New IP PC-Control Panel NCP 001
– Update Config Manager 3.1.0
Furthermore the participants got work with the new components and were introduced to new and improved functions.
The German trainers were very successful in tailoring the workshop to the various partner needs and conveyed technical, sales and market knowledge on a high level. All participants were provided with official INTRON-D plus Advanced training certificates.
Since INDUSTRONIC’s products are always in transition our continuous partner training is a vital part in our providing world-class communication systems to industrial environments all over the globe.
The successful training week came to a close with a group dinner and cable car ride to Sentosa Island which provided a spectacular view of the Singapore shoreline at night.
During our yearly customer satisfaction workshop we gathered feedback from customers and other business partners. Their opinion was determined via an online survey on the INDUSTRONIC corporate website. There you can find a questionnaire and evaluate the level of satisfaction with different attributes of our products and services.One of the main issues that came up in the survey were last year’s longer delivery times. We are aware that there is potential for improvement in this matter. You must know, the year 2015 was one of INDUSTRONIC’s most successful business years until now. We produced and delivered 33% more systems than in the year before. One drawback of this high workload was the extension of the delivery periods. Therefore, we are constantly optimizing our internal processes to be better prepared for situations like these in the future.
Beside the technical reliability of our products the quality of our technical training was rated highest. Especially our project-related trainings enjoy great popularity. Please read my article about our training team to learn what kind of different training courses we are offering.
What has also been on the top of our list of strengths for years now, is our competent and helpful staff as well as our expert advice. That underlines once again that personal contact remains extremely important in our business.
We would like to thank all our customers and partners for participating in the survey. It is very important for us to know your opinion and hear how we can improve.
You are always welcome to fill out our online survey here.
As mentioned in my recently published blog article, I would like to explain to you the small but subtle differences between the two INDUSTRONIC functions Parallel Group and MultiControl Group.
You may remember that both functions enable the communication with a group of members. At the beginning of the communication when one subscriber speaks to the group it is always a point-to-multipoint connection where all members of the group can listen to the message simultaneously. As soon as one member of the group answers a point-to-point connection is established. This is the same for both functions. Let´s have a look at the differences.
Difference No. 1
The first small but subtle difference is that within a parallel group all other members are indicated as busy as long as one member speaks. Whereas the members of a MultiControl group are free for other calls.
Difference No. 2
The second difference becomes obvious when the subscriber answers again. When answering the parallel group the point-to-point connection changes back to a point-to-multipoint connection. Again all members of the parallel group can listen to the message.
For the MultiControl group the point-to-point connection remains established, which means that the other group members cannot listen to the conversation.
A typical application example for a parallel group is the installation of two intercom stations at two different places in a plant which are favorable for the operator, e.g. at the beginning and at the end of a long rolling mill train. Depending on the place of installation, the operator can decide at which intercom station he wants to answer a call.
A MultiControl group can be used in a centralized, multifunctional control room. If one of the intercom stations is already busy, another free intercom station can accept a different call.
See also my previous articles about two-way communication.
Fun Weekend in the Snow
At the end of February, several colleagues from different departments of INDUSTRONIC came together to organize a company outing to Saalbach, Austria’s largest ski resort with 270 km of well-prepared pistes. For some of us it was the first time on skis and therefore a special experience. The weather was perfect and we had plenty of snow.
We enjoyed spending time together outside the office and realized that these kinds of trips are a perfect opportunity to get to know each other better. We are sure that the team spirit we experienced will also bring benefits for our work culture. We are already looking forward to our next trip.