Our colleagues Frank Röder and Steffen Sebold were in Singapore for one week to train partners of the recently inaugurated Singapore Subsidiary. As reported in a previous post, the overwhelming success of our enterprises in South-East Asia resulted in a conversion of the Singapore Representative Office into the INDUSTRONIC® Singapore Pte. Ltd. at the beginning of 2016.
Mr. Bobby Tay, Director of our Asian subsidiary, welcomed our German trainer team for an INTRON-D plus Advanced specialty training. Partners from Thailand, Indonesia, Malaysia and Australia were present. An expanded demo system was in place to convey new concepts, developments and programming knowledge for our INTRON-D plus system. The hands-on training familiarized our partners with the following new products:
– New main processor unit 1 DXC 04 with updated web interface
– New IP desktop intercom station 12 NIB 001
– New IP PC-Control Panel NCP 001
– Update Config Manager 3.1.0
Furthermore the participants got work with the new components and were introduced to new and improved functions.
The German trainers were very successful in tailoring the workshop to the various partner needs and conveyed technical, sales and market knowledge on a high level. All participants were provided with official INTRON-D plus Advanced training certificates.
Since INDUSTRONIC’s products are always in transition our continuous partner training is a vital part in our providing world-class communication systems to industrial environments all over the globe.
The successful training week came to a close with a group dinner and cable car ride to Sentosa Island which provided a spectacular view of the Singapore shoreline at night.
During our yearly customer satisfaction workshop we gathered feedback from customers and other business partners. Their opinion was determined via an online survey on the INDUSTRONIC corporate website. There you can find a questionnaire and evaluate the level of satisfaction with different attributes of our products and services.One of the main issues that came up in the survey were last year’s longer delivery times. We are aware that there is potential for improvement in this matter. You must know, the year 2015 was one of INDUSTRONIC’s most successful business years until now. We produced and delivered 33% more systems than in the year before. One drawback of this high workload was the extension of the delivery periods. Therefore, we are constantly optimizing our internal processes to be better prepared for situations like these in the future.
Beside the technical reliability of our products the quality of our technical training was rated highest. Especially our project-related trainings enjoy great popularity. Please read my article about our training team to learn what kind of different training courses we are offering.
What has also been on the top of our list of strengths for years now, is our competent and helpful staff as well as our expert advice. That underlines once again that personal contact remains extremely important in our business.
We would like to thank all our customers and partners for participating in the survey. It is very important for us to know your opinion and hear how we can improve.
You are always welcome to fill out our online survey here.
As mentioned in my recently published blog article, I would like to explain to you the small but subtle differences between the two INDUSTRONIC functions Parallel Group and MultiControl Group.
You may remember that both functions enable the communication with a group of members. At the beginning of the communication when one subscriber speaks to the group it is always a point-to-multipoint connection where all members of the group can listen to the message simultaneously. As soon as one member of the group answers a point-to-point connection is established. This is the same for both functions. Let´s have a look at the differences.
Difference No. 1
The first small but subtle difference is that within a parallel group all other members are indicated as busy as long as one member speaks. Whereas the members of a MultiControl group are free for other calls.
Difference No. 2
The second difference becomes obvious when the subscriber answers again. When answering the parallel group the point-to-point connection changes back to a point-to-multipoint connection. Again all members of the parallel group can listen to the message.
For the MultiControl group the point-to-point connection remains established, which means that the other group members cannot listen to the conversation.
A typical application example for a parallel group is the installation of two intercom stations at two different places in a plant which are favorable for the operator, e.g. at the beginning and at the end of a long rolling mill train. Depending on the place of installation, the operator can decide at which intercom station he wants to answer a call.
A MultiControl group can be used in a centralized, multifunctional control room. If one of the intercom stations is already busy, another free intercom station can accept a different call.
See also my previous articles about two-way communication.
At the end of February, several colleagues from different departments of INDUSTRONIC came together to organize a company outing to Saalbach, Austria’s largest ski resort with 270 km of well-prepared pistes. For some of us it was the first time on skis and therefore a special experience. The weather was perfect and we had plenty of snow.
We enjoyed spending time together outside the office and realized that these kinds of trips are a perfect opportunity to get to know each other better. We are sure that the team spirit we experienced will also bring benefits for our work culture. We are already looking forward to our next trip.
Today´s topic of INDUSTRONIC functions is the “MultiControl Group”. This function is often used in control rooms, where you can flexibly decide at which intercom station you want to answer a call.
Communication with a MultiControl Group
At the beginning of the communication a point-to-multipoint connection is established where all free members of the MultiControl group can listen to the message simultaneously. As soon as one member of the MultiControl group answers, a private two-way connection is established where 2 subscribers can speak and listen alternately, but not simultaneously. All other members of the MultiControl group cannot listen, but they are free for other calls.
The following illustration shows the communication procedure in general.
A typical application example is a centralized, multifunctional control room. From there, the staff controls the communication with individuals in entrance or production areas via several intercom stations having equal rights. If one of the intercom stations in a control room is already busy, another free intercom station can accept a different call.
MultiControl Group and Parallel Group
As the MultiControl group is similar to the parallel group, which I introduced to you in my recently published blog article, I will soon post a blog article about the small but subtle differences between these two INDUSTRONIC functions at this place.
Download a more detailed version of the MultiControl Group here.
See also my previous article about two-way communication.
At the end of January, INDUSTRONIC directors from around the world came together to review the last business year, to discuss new strategies and to set new goals for 2016. INDUSTRONIC was happy to welcome Ms. Wu Mingfang from INDUSTRONIC® China, Mr. Axel Breidenbruch from INDUSTRONIC® USA and Mr. Bobby Tay from INDUSTRONIC® Singapore. During their visit, the directors were able to exchange views about their individual markets and to discuss matters of common interest – a great experience for all participants.
The meeting was also the perfect time to announce the conversion of the Representative Office in Singapore to a Sales Subsidiary, now called INDUSTRONIC® Singapore Pte. Ltd. which is headed by Mr. Bobby Tay. We are proud about this achievement which puts INDUSTRONIC in a good position to appropriately respond to the growing customer base in Singapore and South-East Asia and to meet its high demands.
Please click the following link to see the contact details of our locations worldwide.
Today´s topic of INDUSTRONIC functions is the “Parallel Group”, where one subscriber establishes a voice connection to a pre-defined group of several members. Within the group you can then flexibly decide at which intercom station you want to answer the call.
Communication with a Group of Several Members
Communication with a parallel group constantly changes between a point-to-multipoint and a point-to-point connection. Each time one subscriber establishes a voice connection to a parallel group, all members of the group can hear the message simultaneously (point-to-multipoint). As soon as one member of the group answers, only the calling subscriber can hear this message (point-to-point). All other members of the parallel group cannot listen during this time and are indicated as busy, which means that they cannot establish or receive other calls.
The following illustration shows the communication procedure in general.
A typical application example for a parallel group is that you can install two intercom stations at two different places in a plant which are favorable for the operator, e.g. at the beginning and at the end of a long rolling mill train. Depending on the place of installation, the operator can flexibly decide at which intercom station he wants to answer a call.
Download a more detailed version of the Parallel Group here.
See also my previous article about two-way communication.
This week our apprentice Meike reports about her educational trip to Malta.
Hello, my name is Meike and I have been in training to become an industrial business management assistant at INDUSTRONIC since 2014. This apprenticeship takes two and a half years. Besides taking part in the regular lessons, I am also specializing in ‘international management and foreign languages’. A prerequisite for joining this additional qualification is the higher education entrance qualification (the German ‘Abitur’) or a similar level of education.
During my apprenticeship, I will gain experience in different divisions of the company ranging from Supply Management, Financial Accounting, Project Management to Marketing and Sales. The main focus is on the International Sales as well as on the International Project Management department where I can practice my English and Spanish skills.
In order to further improve my knowledge of English I travelled to Malta for five weeks last year. This educational trip was organized by my vocational school in Bad Mergentheim. The Republic of Malta is an island state located in the Mediterranean Sea, south of Sicily. After attending a one-week language course in the ESE (European School of English), the other students and I completed a four-week internship in a Maltese company. I gained experience in the Marketing department of an architect’s office. At the weekends, we had the opportunity to explore the Maltese Archipelago, consisting of the three islands Malta, Gozo and Comino. In my opinion, the most beautiful sights are the capital city of Malta, Valletta, the Azure Window on Gozo and the Blue Lagoon on Comino.
Through this trip I could further improve my language skills and learned a lot about the office life in a foreign company. I had the chance to meet people from around the world and get to know new cultures. This time was great for my personal growth and I can recommend this trip to all students who want to expand their own horizon.
I am very thankful to INDUSTRONIC and my vocational school for making this unique experience possible.
If you are interested in an apprenticeship or an internship at INDUSTRONIC, we regularly offer interesting training positions. Visit our job page to view our current vacancies.
Feel free to send us your application: email@example.com
Our main market Oil & Gas is suffering from the low price of oil. Despite this fact, we are happy that INDUSTRONIC systems are enjoying growth in number and volume.
The market is increasingly characterized by major international projects. Our worldwide network makes us the right partner for this kind of project.
In terms of technology, hybrid systems remain state of the art. They combine the advantages of both IP technology and digital 2-wire technology. Nowadays, Ethernet is used in almost all industrial plants. Nevertheless, the digital 2-wire technology will be present in the industrial sector for a long time.
Software is becoming increasingly important. Soon, you will be able to purchase and activate software-based communication functions of INDUSTRONIC independently from the hardware. The advantage especially for the end user: communication functions become the center of attention.
It is our vision that the communication requirements are detailed and prioritized in the specification. We would be more than happy to assist you in this decision-making process with our 50 years of expertise.